Introduction

 

Ray Rahman, Language Matters and associates are committed to protecting and respecting your privacy. This notice sets out the basis on which any personal data we collect will be processed by us. Please read this Privacy Notice carefully to understand our views and practices and your rights regarding your personal data.

Ray Rahman's website is managed by Language Matters Ltd. By visiting any of Language Matters' websites (our sites) you are accepting and consenting to the practices described in this notice.

For the purpose of data protection legislation, the data controller is Language Matters Ltd on behalf of Ray Rahman.

 

User Rights

 

Where processing of your personal data is based on consent, you can withdraw that consent at any time.

You have the following rights.  

- You can exercise these rights at any time by contacting us at the address above or through the “Contact Us” section of our Sites.  

- to ask us (Language Matters) not to process your personal data for marketing purposes. We will inform you before collecting your data if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes;

- to ask us not to process your personal data where it is processed on the basis of legitimate interests provided that there are no compelling reasons for that processing;

- to ask us not to process your personal data for scientific or historical research purposes, where relevant, unless the processing is necessary in the public interest.

- to request from us access to personal information held about you;

- to ask for the information we hold about you to be rectified if it is inaccurate or incomplete;

- to ask for data to be erased provided that the personal data is no longer necessary for the purposes for which it was collected. You may withdraw consent (if the legal basis for processing is consent). You may exercise your right to object, set out below if there are no overriding legitimate ground for processing, the data is unlawfully processed, the data needs to be erased to comply with a legal obligation or the data is that of a child.

- to ask for the processing of that information to be restricted if the accuracy of that data is contested, the processing is unlawful, the personal data is no longer necessary for the purposes for which it was collected, or you exercise your right to object (pending verification of whether there are legitimate grounds for processing).

Should you have any issues, concerns or problems in relation to your data, or wish to notify us of data which is inaccurate, please let us know by e-mail to: contact@yourlanguagematters.com or contact@therayrahman.com.

In the event that you are not satisfied with our processing of your personal data, you have the right to lodge a complaint with the relevant supervisory authority, which is the Information Commissioner’s Office (ICO) in the UK, at any time. 

 

Retention

 

Language Matters will keep information about you for a maximum of 6 years after the end of our relationship with you unless obligations to our regulators require otherwise or we are required to remove such data from our records. 

 

What information do we collect?

 

We will collect and process the following data about you:

• Information you give us. This is information about you that you give us by filling in

forms on our site or by corresponding with us by phone, email or otherwise. The information

you give us may include your name, address, email address and phone number and financial information. Please let us know if any of this information changes so we can keep our records up to date.  

• Information we collect from your use of our site. In respect of each of your visits to

our site, we may automatically collect the following information: technical information, such as the Internet protocol (IP) address used to connect your device to the Internet, where you connected to our service, your internet service provider (ISP), and what type of device you are using to access our service;

• Information we collect throughout our relationship. This is information relating to

products that you order or download.

• Information we collect when you call us. If you call us we will automatically collect

the phone number used to call us.

• Information we receive from other sources. We work with other organisations, including: Facebook, Twitter & Instagram. When you click on an advert about us or download from a social media site, we may receive information about your profile and your expression of interest from those sources.

Why does Language Matters and Ray Rahman collect this information?

 

 We only use this this information when we have a legitimate interest or reason for doing so, namely in the following ways:

• Information you give to us or which we receive from other sources.

Language Matters and Ray Rahman use this information:

- in order to take steps necessary to assess whether we can enter into a contract with you and in order to perform our contract with you. This includes carrying out our obligations to you and providing you with our, or a third party’s products and services;

- for the purpose of improving our service to you, to ensure that content from our site is presented in the most effective manner for you and for your device;

- to deal with any legal queries relating to your use of our service; to provide you with service communications so that we can perform our obligations to you. These may be sent by email. These will include notifications about changes to our service, event details and information about products that you have signed up to;

- to provide you with marketing communications including, with your permission, information about other goods and services we offer that are similar to those that you have already purchased or enquired about; or in our or a third party’s legitimate interests of keeping customers up to date with goods and services, increase awareness of us and third parties within the market, making promotional offers and generating new business, building and maintaining loyalty or market share.

• Information we collect from your use of the site.

Language Matters and Ray Rahman will use this information for the following purposes:

- to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;

- to improve our site to ensure that content is presented in the most effective manner for you and for your device;  

- as part of our efforts to keep our site safe and secure;

- to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;

 

• Information we collect throughout our relationship.

Language Matters and Ray Rahman will use this information to help us provide you with our services.

 

With whom may Language Matters and Ray Rahman share this information?

 

You agree that for the purposes set out in the ‘Why do we collect this information?’ section

above, we have the right to share your personal information with:

• Selected associated third parties, some of whom we appoint to provide services, including:

- business partners, subsidiaries, affiliates, suppliers and sub-contractors for the performance of any contract we enter into with you;

- analytics and search engine providers that assist us in the improvement and optimisation of our site;

- Customer survey providers in order to receive feedback and improve our services.

- Any member of our group, which means our subsidiaries.  

Additionally, Language Matters and ray Rahman will disclose your personal information to the relevant third party:

• In the event that we sell or buy any business or assets, in which case we will disclose your

personal data to the prospective seller or buyer of such business or assets.

• If we are acquired by a third party, in which case personal data held by it about its

customers will be one of the transferred assets.

• If we are under a duty to disclose or share your personal data in order to comply with any

legal obligation, or in order to enforce or apply our terms of use and other agreements; or to

protect the rights, property, or safety of our customers, our regulator, or others. 

 

How do we protect your data?

 

We take your safety and security very seriously and we are committed to protecting your personal and financial information. All information kept by us is stored on secure servers.

Where Language Matters has given you (or where you have chosen) a password that enables you to access certain parts of our service, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

We do not transfer your data outside the European Economic Area ("EEA"). If in future we do need to transfer your data outside the EEA, we will only do so if adequate protection measures are in place in compliance with data protection legislation.

Once Language Matters has received your information, we will use strict procedures and security features to try to prevent unauthorised access

 

Changes to this policy

 

This Notice may be updated from time to time. Please check back frequently to see any updates or changes to our privacy notice.

 

Cookies

 

Language Matters and our trusted partners use cookies and other technologies in our related services, including when you visit our Site or access our services. 

 

A "cookie" is a small piece of information that a website assigns to your device while you are viewing a website. Cookies are very helpful and can be used for various different purposes. These purposes include allowing you to navigate between pages efficiently, enabling automatic activation of certain features, remembering your preferences and making the interaction between you and our Services quicker and easier. Cookies are also used to help make sure that the advertisements you see are relevant to you and your interests and to compile statistical data on your use of our Services. 

 

Language Matters' sites use the following types of cookies:

 

a. 'session cookies' , which are stored only temporarily during a browsing session in order to allow normal use of the system and are deleted from your device when the browser is closed; 

 

b. 'persistent cookies', which are read only by the Site, saved on your computer for a fixed period and are not deleted when the browser is closed. Such cookies are used where we need to know who you are for repeat visits, for example to allow us to store your preferences for the next sign-in; 

 

c. 'third-party cookies' , which are set by other online services who run content on the page you are viewing, for example by third-party analytics companies who monitor and analyse our web access.

 

Cookies do not contain any information that personally identifies you, but Personal Information that we store about you may be linked, by us, to the information stored in and obtained from cookies. You may remove the cookies by following the instructions of your device preferences; however, if you choose to disable cookies, some features of our Site may not operate properly and your online experience may be limited.

 

Language Matters uses a tool which is based on the Snowplow Analytics technology to collect information about your use of the Site. The tool collects information such as how often users access the Site, which pages they visit when they do so, etc. The tool does not collect any Personal Information and is only used by our Site hosting and operating service provider to improve the Site and services.

 

Marketing

 

Language Matters and Ray Rahman may use your Personal Information such as your name, email address, telephone number, etc., ourselves or by using our third-party subcontractors, for the purpose of providing you with promotional materials concerning our services which we believe may interest you.  

 

To respect your right to privacy, within such marketing materials we provide you with the means to opt out of receiving further marketing offers from us. If you unsubscribe, we will remove your email address or telephone number from our marketing distribution lists. 

 

Please note that even if you have unsubscribed from receiving marketing emails from us, we may send you other types of important email communications without offering you the opportunity to opt out of receiving them. These may include customer service announcements or administrative notices.

 

Minors

 

Language Matters understands the importance of protecting children’s privacy, especially in an online environment. The Site is not designed for or directed at children. Under no circumstances shall we allow the use of our services by minors without prior consent or authorisation by a parent or legal guardian. We do not knowingly collect Personal Information from minors. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, he or she should contact us at contact@yourlanguagematters.com or at contact@therayrahman.com.

 

Updates or amendments to this Privacy Policy

 

Language Matters reserves the right to periodically amend or revise the Privacy Policy; material changes will be effective immediately upon the display of the revised Privacy policy. Your continued use of the Platform, following the notification of such amendments on our website, constitutes your acknowledgment and consent of such amendments to the Privacy Policy and your agreement to be bound by the terms of such amendments.

 

How to contact Language Matters or Ray Rahman

 

If you have any general questions about the Site or the information we collect about you and how we use it, you can get in touch with Language Matters at contact@yourlanguagematters.com or contact@therayrahman.com.

If you wish to unsubscribe from any of our marketing e-mails, please use the "unsubscribe" link provided in the e-mail.

Last Modified 26th August 2019.

Contact Language Matters

E-MAIL: contact@yourlanguagematters.com

Language Matters Ltd

20, Wenlock Road

London. N1 7GU